Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

You can contact Proton Mail customer support by filling out their support form via Zendesk. Enter details like the topic, your email address, the operating system, and the app version. Describe your ...

LastPass is warning about an ongoing campaign where scammers are writing reviews for its Chrome extension to promote a fake customer support phone number. However, this phone number is part of a much ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Cisco’s Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue ...

The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...

Microsoft is a colossal multi-trillion-dollar company that owns numerous consumer-friendly products. Like any software, ...

The Indian government is installing 100,000 locally made transponders on fishing boats to improve safety and security. These ...