For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

LastPass is warning about an ongoing campaign where scammers are writing reviews for its Chrome extension to promote a fake customer support phone number. However, this phone number is part of a much ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

"The past three weeks I’ve called Brightspeed every weekday," she said. "On my last call I was told that Brightspeed 'doesn’t ...

Denver Post Newsroom: 303-954-1201 or [email protected] Customer Service ... door solicitor complaints — 303-832-3232 Newsroom Contact The Denver Post newsroom: Email newsroom@ ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.