For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

You can contact Proton Mail customer support by filling out their support form via Zendesk. Enter details like the topic, your email address, the operating system, and the app version. Describe your ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...

Boston Police Department is warning the public of a new scam, as scammers impersonate Tech Support and Government employees ...

Konga, one of Africa’s largest e-commerce platforms, has redirected customers to email and WhatsApp for support after a ...

The Indian government is installing 100,000 locally made transponders on fishing boats to improve safety and security. These ...

CCaaS (Contact Center as a Service) is basically another name for a contact center ... In contrast with UCaaS, CCaaS is more ...

Medibank has launched a new “geofence” to divert calls from customers to staff who are based nearby, rather than a ...

Advancing AI solutions through strategic partnerships—discover how to enhance customer engagement and operational efficiency with cutting-edge technology.

Health Canada has now approved and provided a medical device licence for Apple’s sleep apnea notification feature. It works with one of the newer Apple Watch products: Apple Watch Series 9, Apple ...

Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.