For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Health Canada has now approved and provided a medical device licence for Apple’s sleep apnea notification feature. It works with one of the newer Apple Watch products: Apple Watch Series 9, Apple ...

The economy was one of their top issues as voters went to the polls this year. So what does Donald Trump’s return to the ...

Ecommerce Agency 1Digital Agency, a leader in eCommerce solutions, helping eCommerce businesses navigate the complexities of online visibility and drive sustainable growth. PHILADELPHIA, PA, UNITED ...

You can contact Proton Mail customer support by filling out their support form via Zendesk. Enter details like the topic, your email address, the operating system, and the app version. Describe your ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

All in all, HubSpot’s October 2024 updates are providing more seamless integrations, improved automations and better tools for sales and support teams. With features like flexible email design and ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

CCaaS (Contact Center as a Service) is basically another name for a contact center ... In contrast with UCaaS, CCaaS is more ...